Shipping and Refund Policy

All domestic and international orders are shipped with New Zealand Postal service. (www.nzpost.co.nz). At checkout we offer various shipping methods used by NZPost.

We advise to use signature on delivery (courier options) as this is the most secure method of shipping. See Loss and Damage for more information.

Order Cancellation Requests (Refund Policy)

In accordance with New Zealand law, we are not required to offer you a refund for cancellation requests due to, but not limited to the following:
-change of mind
-found the item cheaper somewhere else
-decided you have no use for it
If a cancellation request is received by our office and can be actioned by the warehouse team (i.e. the order has not already been picked, packed or dispatched), the resolution for cancellation is 90% of the total value refunded via PayPal to the card number used to purchase your items.

Loss and Damage

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Swiss Wood Technician and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer’s responsibility to contact the Shipping Carrier and raise the dispute.

Contact NZPost https://www.nzpost.co.nz/contact-support for instructions on how to resolve damaged/lost parcels.

Taxes & Duties

Please see Terms and Conditions.